PRIVACY POLICY

Last updated: May 28, 2026

Donna’s Jewelry operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience collectively referred to as the “Services.”

Donna’s Jewelry is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process, store, and disclose your personal information when you visit, access, or use the Services, make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, use, storage, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and understand how your information may be collected, used, processed, stored, and disclosed as described herein.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual.

Personal information does not include information that has been collected anonymously or de-identified in a way that prevents it from identifying or being reasonably linked to you.

Depending on how you interact with the Services, where you live, and what is permitted or required under applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:

Contact Information

This may include:

• Your first and last name;

• Residential address;

• Billing address;

• Shipping address;

• Telephone number;

• Email address; and

• Other contact details you provide to us.

Financial and Payment Information

This may include:

• Credit card information;

• Debit card information;

• Payment card information;

• Financial account information;

• Transaction details;

• Payment method;

• Payment authorization or confirmation information; and

• Other payment-related details.

Payment information may be collected and processed directly by Shopify, payment processors, banks, and other third-party payment providers.

Account Information

This may include:

• Your username;

• Password;

• Security questions;

• Account preferences;

• Saved settings;

• Saved addresses;

• Wishlist information; and

• Other account-related information.

Transaction and Shopping Information

This may include:

• Products you view;

• Products you add to your shopping cart;

• Products you add to your wishlist;

• Products you purchase;

• Products you return, exchange, or cancel;

• Discount codes used;

• Order history;

• Previous transactions; and

• Other information relating to your interaction with our products and Services.

Communications With Us

This may include information you provide when communicating with us, such as when you:

• Contact customer support;

• Submit a question;

• Request a return or refund;

• Report a problem;

• Respond to a survey;

• Submit feedback;

• Write a product review; or

• Otherwise communicate with Donna’s Jewelry.

Device and Technical Information

This may include:

• Information about your device;

• Browser type;

• Operating system;

• Network connection;

• Internet Protocol address;

• Cookie identifiers;

• Device identifiers;

• Advertising identifiers; and

• Other unique online identifiers.

Usage Information

This may include information about how you interact with the Services, including:

• Pages you visit;

• Products you view;

• Links you select;

• Time spent on pages;

• Dates and times of visits;

• Referring websites;

• Navigation through the Services;

• Shopping activity; and

• Other interactions with our website or Services.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

Directly From You

We may collect information directly from you when you:

• Create an account;

• Visit or use the Services;

• Place an order;

• Submit payment information;

• Contact us;

• Submit a review;

• Enter a promotion;

• Request customer support; or

• Otherwise provide us with personal information.

Automatically Through the Services

We may collect information automatically from your device when you use our website, products, or Services.

This may occur through cookies, pixels, tags, log files, software development kits, analytics tools, and similar technologies.

From Service Providers

We may receive personal information from service providers that help us operate our business and provide the Services.

These service providers may collect or process information on our behalf in connection with services such as:

• Website hosting;

• Payment processing;

• Fraud detection;

• Data analytics;

• Customer service;

• Order fulfillment;

• Shipping;

• Email marketing;

• Advertising; and

• Cloud storage.

From Partners and Other Third Parties

We may receive personal information from:

• Shopify;

• Payment providers;

• Shipping carriers;

• Advertising networks;

• Analytics providers;

• Social media platforms;

• Marketing partners;

• Fraud prevention providers; and

• Other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with Donna’s Jewelry and which Services you use, we may use personal information for the following purposes:

Providing, Tailoring, and Improving the Services

We may use your personal information to provide, operate, personalize, and improve the Services.

This may include using your information to:

• Perform our contract with you;

• Process and confirm payments;

• Process and fulfill orders;

• Arrange shipping and delivery;

• Send order confirmations;

• Send shipping and delivery notifications;

• Remember your preferences;

• Remember products in your shopping cart or wishlist;

• Process purchases, returns, refunds, exchanges, or cancellations;

• Create, maintain, and manage your account;

• Provide customer support;

• Enable you to submit product reviews;

• Recommend products based on your interests or purchases;

• Personalize your shopping experience;

• Improve our website, products, and Services;

• Understand how customers interact with our Services; and

• Develop new products, features, and Services.

Marketing and Advertising

We may use your personal information for marketing, advertising, and promotional purposes.

This may include using your information to:

• Send promotional emails;

• Send marketing text messages where permitted;

• Send promotional communications by postal mail;

• Inform you about products, discounts, offers, or promotions;

• Display advertisements for Donna’s Jewelry on other websites or platforms;

• Measure the effectiveness of advertising campaigns;

• Personalize advertising;

• Retarget visitors who have interacted with our website;

• Show advertisements based on products you viewed, purchased, or added to your cart; and

• Understand your interests based on your activity on the Services.

Where required by applicable law, we will obtain your consent before sending certain marketing communications.

Security and Fraud Prevention

We may use your personal information to:

• Authenticate your account;

• Provide a secure shopping and payment experience;

• Detect suspected fraudulent activity;

• Prevent unauthorized transactions;

• Investigate illegal, malicious, unsafe, or suspicious activity;

• Protect our customers;

• Protect public safety;

• Protect Donna’s Jewelry and its Services;

• Enforce our policies;

• Prevent misuse of discount codes, refunds, or payment systems; and

• Maintain the security and integrity of our website and systems.

If you create an account, you are responsible for keeping your account credentials secure.

We strongly recommend that you do not share your username, password, verification codes, or other account access information with anyone else.

Communicating With You

We may use your personal information to:

• Respond to your questions;

• Provide customer support;

• Communicate about your orders;

• Process returns or refunds;

• Provide updates regarding your account;

• Resolve complaints;

• Request additional order information;

• Verify transactions;

• Maintain our relationship with you; and

• Provide effective customer service.

Legal and Compliance Purposes

We may use your personal information to:

• Comply with applicable laws and regulations;

• Respond to valid legal processes;

• Respond to requests from law enforcement or government authorities;

• Respond to subpoenas, court orders, or search warrants;

• Participate in civil discovery;

• Investigate potential or actual litigation;

• Defend legal claims;

• Enforce our Terms of Service and other policies;

• Investigate potential violations of our policies;

• Maintain required financial and transaction records; and

• Protect our legal rights and the rights of others.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law.

These circumstances may include the following:

Shopify and Service Providers

We may disclose personal information to Shopify, vendors, contractors, and other third parties that perform services on our behalf.

These parties may provide services including:

• Website hosting;

• E-commerce technology;

• IT management;

• Payment processing;

• Fraud prevention;

• Data analytics;

• Customer support;

• Cloud storage;

• Order fulfillment;

• Warehousing;

• Shipping and delivery;

• Email services;

• Marketing services; and

• Website optimization.

These providers may process personal information only as necessary to provide their services, subject to their agreements with us and their own legal obligations.

Business and Marketing Partners

We may disclose personal information to business and marketing partners that help us:

• Provide marketing services;

• Measure advertising performance;

• Personalize advertising;

• Display advertisements;

• Understand customer behavior; and

• Promote our products and Services.

For example, we use Shopify features that may support personalized advertising through third-party services based on your online activity across different merchants and websites.

Our business and marketing partners may process your information in accordance with their own privacy policies and notices.

Depending on where you live, you may have the right to direct us not to sell or share your personal information or use it for targeted advertising.

You may exercise applicable opt-out rights through the privacy choices or opt-out mechanisms made available on our website.

At Your Direction or With Your Consent

We may disclose information when you direct us, request that we do so, or otherwise consent to the disclosure.

For example, this may occur when:

• You ask us to ship products to a particular address;

• You use a third-party login integration;

• You interact with a social media widget;

• You authorize a third-party service; or

• You request that we share information with another party.

Affiliates and Corporate Group Members

We may disclose personal information to our affiliates, subsidiaries, parent companies, or other businesses within our corporate group where necessary to operate our business or provide the Services.

Business Transactions and Legal Obligations

We may disclose personal information in connection with:

• A merger;

• Acquisition;

• Sale of assets;

• Financing;

• Reorganization;

• Bankruptcy;

• Insolvency proceeding;

• Transfer of ownership; or

• Other business transaction.

We may also disclose personal information where necessary to:

• Comply with applicable legal obligations;

• Respond to subpoenas, warrants, or court orders;

• Respond to law enforcement or government requests;

• Enforce our Terms of Service or other policies;

• Protect the Services;

• Protect our legal rights;

• Prevent fraud or illegal activity; or

• Protect the rights, property, safety, and security of Donna’s Jewelry, our customers, or others.

OUR RELATIONSHIP WITH SHOPIFY

The Services are hosted and powered by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to provide, maintain, secure, personalize, and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other third parties that may be located in countries other than the country in which you reside.

This processing is necessary to provide and improve the Services.

To help protect, grow, and improve our business, we may use certain enhanced Shopify features that incorporate data and information obtained from your interactions with Donna’s Jewelry, Shopify, and other Shopify merchants.

To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other Shopify merchants, and Shopify’s services.

In these circumstances, Shopify may be independently responsible for processing your personal information, including responding to requests to exercise certain privacy rights relating to Shopify’s use of your information.

More information about Shopify’s processing practices is available through the Shopify Consumer Privacy Policy:

https://privacy.shopify.com/en

Depending on where you live, you may exercise certain rights concerning personal information processed by Shopify through the Shopify Privacy Portal:

https://privacy.shopify.com/en

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites, applications, or other online platforms operated by third parties.

When you follow a link to a website or platform that is not affiliated with or controlled by Donna’s Jewelry, you should review the privacy policy, security practices, and terms and conditions of that third party.

We do not control and are not responsible for:

• The privacy practices of third-party websites;

• The security of third-party websites;

• The accuracy or completeness of third-party content;

• The availability of third-party services;

• Information collected by third parties; or

• Products or services offered by third parties.

Information you submit in public or semi-public spaces, including information shared through social media platforms, may be visible to other users of those platforms or the public.

Such information may be used by third parties without restriction and outside our control.

The inclusion of a third-party link does not, by itself, imply that Donna’s Jewelry endorses the third party, its content, its owners, or its operators.

CHILDREN’S DATA

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are the parent or legal guardian of a child who has provided personal information to us, you may contact us using the information provided in the Contact section below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable privacy laws, the personal information of individuals under 16 years of age.

SECURITY OF YOUR INFORMATION

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no security system, method of storage, or method of internet transmission is completely secure or impenetrable.

We therefore cannot guarantee absolute or perfect security.

Information transmitted to us over the internet may not be secure while in transit.

We recommend that you do not use unsecured communication channels to send us sensitive, confidential, financial, or private information.

You are responsible for maintaining the confidentiality of your account credentials and for taking reasonable precautions to protect your personal information.

RETENTION OF YOUR INFORMATION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The period for which we retain personal information depends on several factors, including whether we need the information to:

• Maintain your account;

• Provide the Services;

• Process and maintain records of transactions;

• Fulfill orders;

• Process returns or refunds;

• Comply with tax, accounting, and legal obligations;

• Resolve disputes;

• Prevent fraud;

• Enforce our contracts and policies;

• Defend legal claims; or

• Protect our legal rights.

When personal information is no longer reasonably necessary, we may delete, anonymize, or de-identify it, subject to applicable law and our legal obligations.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights described below in relation to your personal information.

These rights are not absolute and may apply only in certain circumstances.

In some cases, we may decline or limit a request where permitted or required under applicable law.

Right to Access or Know

You may have the right to request access to personal information we maintain about you.

You may also have the right to request information about:

• The categories of personal information we collect;

• The sources from which the information was collected;

• The purposes for which we use the information;

• The categories of third parties to whom information is disclosed; and

• The specific pieces of personal information we maintain about you.

Right to Delete

You may have the right to request that we delete personal information we maintain about you.

We may retain certain information where necessary or permitted for purposes such as:

• Completing transactions;

• Complying with legal obligations;

• Preventing fraud;

• Resolving disputes;

• Exercising legal rights; or

• Enforcing agreements.

Right to Correct

You may have the right to request that we correct inaccurate personal information we maintain about you.

Right to Data Portability

You may have the right to receive a copy of certain personal information we maintain about you in a portable and usable format.

In certain circumstances, you may also request that we transfer the information to another party.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you live, you may have the right to opt out of:

• The sale of your personal information;

• The sharing of your personal information;

• Targeted advertising;

• Cross-context behavioral advertising; or

• Certain profiling activities.

These terms have the meanings assigned to them under applicable privacy laws.

You may exercise applicable opt-out rights using the privacy choices or opt-out mechanisms available through the Services.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, we may automatically treat that signal as an opt-out request for the browser and device used to access our website, where required by applicable law.

If Shopify is able to associate the device sending the signal with a Shopify account, the opt-out request may also be applied to that account.

More information about Global Privacy Control is available at:

https://globalprivacycontrol.org/

Other than Global Privacy Control signals where legally required, we may not recognize other “Do Not Track” signals transmitted by browsers or devices.

Managing Communication Preferences

We may send you promotional emails where permitted by law.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link displayed in the relevant email.

You may also contact us to update your marketing preferences.

Even after you opt out of promotional communications, we may continue to send non-promotional or transactional communications, including messages concerning:

• Your account;

• Your orders;

• Payment confirmations;

• Shipping updates;

• Returns;

• Refunds;

• Customer support requests;

• Security notices; and

• Changes to our policies.

EXERCISING YOUR RIGHTS

You may exercise your rights where indicated through the Services or by contacting us using the contact information provided below.

More information about how Shopify processes personal information and the rights you may have regarding information processed by Shopify is available at:

https://privacy.shopify.com/en

We will not unlawfully discriminate against you for exercising your privacy rights.

Before processing a request, we may need to verify your identity, as permitted or required under applicable law.

Verification may require you to provide information that allows us to reasonably confirm that you are the individual to whom the requested personal information relates.

Depending on applicable law, you may designate an authorized agent to submit a request on your behalf.

Before accepting a request from an authorized agent, we may require:

• Proof that you authorized the agent to act on your behalf;

• Verification of the agent’s identity; and

• Direct verification of your own identity.

We will respond to valid privacy requests within the period required by applicable law.

COMPLAINTS

If you have a complaint regarding how we collect, use, process, store, or disclose your personal information, please contact us using the contact information provided below.

We will review and respond to your complaint in accordance with applicable law.

Depending on where you live, you may have the right to:

• Appeal a decision we make regarding your privacy request; or

• Submit a complaint to your local or national data protection authority.

Instructions for submitting an appeal may be included in our response to your request where applicable.

INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred, stored, or processed outside the country in which you live.

The countries in which personal information is processed may have privacy and data protection laws that differ from the laws of your country.

Where required by applicable law, we use recognized legal safeguards for international transfers of personal information.

If we transfer personal information outside the European Economic Area or the United Kingdom, we may rely on appropriate transfer mechanisms, such as:

• An adequacy decision issued by the European Commission or relevant UK authority;

• The European Commission’s Standard Contractual Clauses;

• The United Kingdom International Data Transfer Agreement;

• A United Kingdom Addendum to the European Commission’s Standard Contractual Clauses; or

• Another valid transfer mechanism recognized by the relevant authority.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

Updates may be made to reflect changes to:

• Our privacy practices;

• Our Services;

• Our business operations;

• Technology;

• Applicable laws;

• Regulatory requirements; or

• Other operational or legal considerations.

When we update this Privacy Policy, we will publish the revised version on this website and update the “Last updated” date.

Where required by applicable law, we may also provide additional notice regarding material changes.

Your continued use of the Services after an updated Privacy Policy becomes effective will be subject to the revised Privacy Policy.

CONTACT INFORMATION

Questions, requests, or complaints regarding this Privacy Policy or our privacy practices may be sent to:

Company name: Donna’s Jewelry
Website: https://donnas-jewelry.com/
Email: support@donnasjewelry.com

Customer-service hours:

Monday to Friday: 8:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 4:00 PM

All customer-service hours correspond to Eastern Time.

Average response time: Within 12 hours