Terms of Service

TERMS AND CONDITIONS

OVERVIEW

This website is operated by Donna’s Jewelry. Throughout the site, the terms “we,” “us,” and “our” refer to Donna’s Jewelry. Donna’s Jewelry offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms and Conditions, including any additional terms, conditions, and policies referenced herein and/or made available by hyperlink.

These Terms and Conditions apply to all users of the website, including, without limitation, browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing any part of the website or using our Services, you agree to be bound by these Terms and Conditions.

If you do not agree to all the terms and conditions contained in this agreement, you may not access the website or use any of our Services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features, products, services, or tools added to the current store shall also be subject to these Terms and Conditions.

You can review the most current version of these Terms and Conditions at any time on this page. We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates or changes to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes your acceptance of those changes.

Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms and Conditions, you confirm that you are at least the age of majority in your state, country, or province of residence.

Alternatively, you confirm that you are the age of majority in your state, country, or province of residence and have given us your consent to allow any of your minor dependents to use this website.

You may not use our products, website, or Services for any illegal or unauthorized purpose. You may not, while using the Service, violate any laws applicable in your jurisdiction, including copyright and intellectual property laws.

You must not transmit any worms, viruses, malware, destructive code, or other harmful material.

A breach or violation of any provision of these Terms and Conditions may result in the immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that your content, excluding payment and credit card information, may be transferred unencrypted and may involve:

  1. Transmissions over various networks; and

  2. Changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card and payment information is encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of the Service, use of the Service, access to the Service, or contact through the website without our express written permission.

The headings used in this agreement are included for convenience only and shall not limit or otherwise affect the interpretation or scope of these Terms and Conditions.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this website is inaccurate, incomplete, or outdated.

The material provided on this website is provided for general informational purposes only. It should not be relied upon or used as the sole basis for making decisions without consulting more complete, accurate, timely, or primary sources of information.

Any reliance on material provided on this website is at your own risk.

This website may contain certain historical information. Historical information is not necessarily current and is provided for reference purposes only.

We reserve the right to modify the contents of this website at any time, but we are under no obligation to update any information unless required by applicable law.

You agree that it is your responsibility to monitor changes to our website.

SECTION 4 – THE OFFER

If an offer has a limited duration or is subject to specific conditions, this will be clearly stated in the relevant offer.

Unless expressly stated otherwise, offers are non-binding, and we reserve the right to modify, adjust, withdraw, or discontinue an offer.

We aim to provide a complete and accurate description of the products and/or services offered so that customers can make an informed purchasing decision.

Product images are intended to represent the relevant products as accurately as reasonably possible. However, obvious mistakes, typographical errors, pricing errors, or other clear inaccuracies do not bind Donna’s Jewelry.

Product images, dimensions, descriptions, specifications, colors, materials, and other product details are indicative. Minor differences may occur between the displayed product and the delivered product.

The display of colors may vary depending on the customer’s device, screen settings, lighting conditions, and display quality. We cannot guarantee that the colors displayed on a device will accurately reflect the physical product.

Each offer will provide, where applicable, information that enables the customer to understand the rights and obligations associated with the purchase, including:

  • The price of the product;

  • Any applicable shipping or delivery charges;

  • Any applicable customs clearance charges, import duties, taxes, or import VAT;

  • The method by which the agreement is concluded;

  • The steps required to complete the purchase;

  • Whether a right of withdrawal, cancellation, return, or refund applies;

  • Available payment methods;

  • Relevant delivery and fulfillment information;

  • The period during which an offer or stated price remains valid;

  • Any applicable communication charges where these differ from standard rates;

  • Whether the agreement is archived and, where applicable, how it may be accessed;

  • How customers may review and correct submitted information before completing an order;

  • The languages in which the agreement may be concluded;

  • Any applicable codes of conduct; and

  • The minimum duration of any ongoing or subscription-based agreement.

Optional product details may include sizes, materials, colors, measurements, finishes, gemstone characteristics, plating information, or other relevant product specifications.

SECTION 5 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products and Services are subject to change without notice.

We reserve the right to modify, suspend, limit, or discontinue the Service, or any part of it, at any time without prior notice.

We shall not be liable to you or any third party for any modification, price change, suspension, restriction, or discontinuation of the Service, except where such liability cannot lawfully be excluded.

Price changes will not normally affect orders that have already been accepted and paid for, except in cases involving obvious pricing errors, suspected fraud, technical errors, or other circumstances permitted under applicable law.

SECTION 6 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through our website.

These products or services may have limited quantities and may be returned, refunded, or exchanged only in accordance with our Refund Policy and any applicable consumer laws.

We make reasonable efforts to display the colors, images, proportions, details, finishes, and appearance of our products as accurately as possible.

However, we cannot guarantee that your computer monitor, mobile device, or other display will show product colors or details accurately.

We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, household, geographic region, jurisdiction, or customer group, where permitted by law.

We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or Services that we offer.

All product descriptions, offers, discounts, availability, and pricing are subject to change at any time without prior notice, at our sole discretion.

We reserve the right to discontinue any product at any time.

Any offer for a product or Service made through this website is void where prohibited.

We do not warrant that the quality, appearance, sizing, material, finish, color, or performance of any product or Service purchased by you will meet every personal expectation.

Nothing in these Terms and Conditions excludes any mandatory warranty rights, consumer rights, or legal remedies that cannot lawfully be excluded.

SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, suspend, or cancel any order placed with us, where permitted by law.

We may, at our discretion, limit or cancel quantities purchased per person, per household, per customer account, or per order.

These restrictions may apply to orders placed using the same customer account, credit card, payment method, billing address, shipping address, email address, device, or other identifying information.

In the event that we modify or cancel an order, we may attempt to notify you using the email address, billing address, shipping address, or telephone number provided at the time the order was placed.

We reserve the right to limit or prohibit orders that, in our reasonable judgment, appear to be placed by dealers, resellers, distributors, fraudulent parties, or unauthorized commercial buyers.

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all purchases made through our store.

You agree to promptly update your account and other information, including your email address, billing address, shipping address, and payment information, so that we can complete your transactions and contact you when necessary.

We are not responsible for delays, failed deliveries, returned packages, or additional costs caused by incorrect or incomplete information supplied by the customer.

For more information, please review our Refund Policy and Shipping Policy.

SECTION 8 – OPTIONAL TOOLS

We may provide you with access to third-party tools, services, applications, or integrations that we do not monitor, control, or influence.

You acknowledge and agree that access to such tools is provided “as is” and “as available,” without warranties, representations, endorsements, or conditions of any kind.

We shall have no liability arising from or relating to your use of optional third-party tools.

Your use of optional tools offered through the website is entirely at your own risk and discretion.

You should ensure that you are familiar with and approve of the terms, privacy policies, and conditions under which the relevant third-party providers make their tools available.

Any new features, tools, products, or services offered through the website in the future shall also be subject to these Terms and Conditions.

SECTION 9 – THIRD-PARTY LINKS

Certain content, products, tools, or services available through our Service may include materials or services provided by third parties.

Third-party links on this website may direct you to external websites that are not affiliated with, operated by, or controlled by Donna’s Jewelry.

We are not responsible for examining or evaluating the content, security, policies, accuracy, or availability of third-party websites.

We do not warrant and shall not be liable for any third-party materials, websites, products, services, transactions, or other content.

We are not liable for any harm, damages, or losses related to the purchase or use of goods, services, resources, content, or transactions made in connection with third-party websites.

You are responsible for carefully reviewing the policies, terms, and practices of third-party websites before engaging in any transaction.

Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.

SECTION 10 – USER COMMENTS, REVIEWS, FEEDBACK, AND OTHER SUBMISSIONS

If you submit reviews, photographs, videos, comments, feedback, ideas, suggestions, proposals, plans, or other materials, whether at our request or voluntarily, you agree that we may use, edit, copy, publish, reproduce, translate, distribute, and display such content in any medium, subject to applicable law.

We are not obligated to:

  1. Maintain submissions in confidence, unless required by law;

  2. Pay compensation for submissions; or

  3. Respond to submissions.

We may, but have no obligation to, monitor, edit, reject, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, misleading, fraudulent, abusive, or otherwise objectionable.

We may also remove content that violates intellectual property rights, privacy rights, publicity rights, these Terms and Conditions, or applicable law.

You agree that your submissions will not violate any rights of any third party, including copyright, trademark, privacy, personality, publicity, or other personal or proprietary rights.

You agree that your submissions will not contain libelous, unlawful, abusive, obscene, misleading, fraudulent, or otherwise objectionable material.

You must not submit computer viruses, malware, or other harmful code that could affect the operation of the Service, website, or any related systems.

You may not use a false email address, impersonate another person, or mislead us or third parties regarding the origin of any submission.

You are solely responsible for the submissions you make and for their accuracy.

We assume no liability for submissions posted by you or any third party, except where such liability cannot lawfully be excluded.

SECTION 11 – PERSONAL INFORMATION

Your submission of personal information through our website or store is governed by our Privacy Policy.

By using our website, you acknowledge that your personal information may be processed in accordance with our Privacy Policy and applicable data protection laws.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website or within the Service may contain typographical errors, inaccuracies, or omissions.

These may relate to:

  • Product descriptions;

  • Product materials or specifications;

  • Pricing;

  • Promotions;

  • Discounts;

  • Offers;

  • Shipping charges;

  • Estimated delivery times;

  • Transit times;

  • Product availability; or

  • Inventory quantities.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

We also reserve the right to cancel orders if any information in the Service or on any related website is inaccurate, including after an order has been submitted, where permitted by law.

If an order is cancelled after payment has been received, the applicable amount will be refunded using the original payment method, subject to our policies and applicable law.

We undertake no obligation to update, amend, or clarify information in the Service or on any related website unless required by law.

No specified update or refresh date should be interpreted as indicating that all information in the Service has been modified or updated.

SECTION 13 – PROHIBITED USES

In addition to other prohibitions stated in these Terms and Conditions, you are prohibited from using the website or its content:

  • For any unlawful purpose;

  • To solicit others to perform or participate in unlawful acts;

  • To violate any local, state, federal, national, or international law, regulation, rule, or ordinance;

  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others;

  • To harass, abuse, insult, harm, defame, slander, intimidate, discriminate against, or threaten another person;

  • To submit false, fraudulent, or misleading information;

  • To upload or transmit viruses, malware, destructive code, or any other harmful technology;

  • To collect or track the personal information of others without authorization;

  • To spam, phish, pharm, pretext, scrape, crawl, or harvest data;

  • For any obscene, abusive, fraudulent, or immoral purpose;

  • To interfere with or circumvent the security features of the Service, website, related websites, or the internet;

  • To make unauthorized automated requests;

  • To attempt to gain unauthorized access to accounts, systems, networks, or data;

  • To place fraudulent orders;

  • To misuse discount codes, promotions, chargebacks, refunds, or payment systems; or

  • To engage in conduct that may damage Donna’s Jewelry, its customers, its service providers, or its reputation.

We reserve the right to terminate your use of the Service or website for violating any prohibited use.

SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained through the use of the Service will always be accurate or reliable.

You agree that we may temporarily or permanently remove, suspend, or discontinue the Service at any time, without prior notice.

Your use of, or inability to use, the Service is at your own risk.

Except where otherwise expressly stated by us or required by law, the Service and all products and services delivered through the Service are provided “as is” and “as available.”

To the fullest extent permitted by law, we disclaim all representations, warranties, and conditions, whether express or implied, including implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.

To the fullest extent permitted by law, Donna’s Jewelry and its owners, employees, affiliates, agents, contractors, service providers, suppliers, licensors, officers, and representatives shall not be liable for any indirect, incidental, punitive, special, or consequential damages.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages arising from:

  • Your use of the Service;

  • Your inability to use the Service;

  • Products purchased through the Service;

  • Errors or omissions in content;

  • Unauthorized account access;

  • Delivery delays; or

  • Any other claim related to the Service or a product.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Where liability cannot be fully excluded, our liability shall be limited to the maximum extent permitted under applicable law.

SECTION 15 – INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Donna’s Jewelry and its affiliates, partners, owners, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, and suppliers from any claim, demand, liability, damage, loss, or expense, including reasonable legal fees, arising from:

  • Your breach of these Terms and Conditions;

  • Your violation of any law or regulation;

  • Your violation of the rights of a third party;

  • Your misuse of the website or Service; or

  • Content or information submitted by you.

SECTION 16 – SEVERABILITY

If any provision of these Terms and Conditions is determined to be unlawful, void, invalid, or unenforceable, that provision shall remain enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms and Conditions.

Such determination shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

SECTION 17 – TERMINATION

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement.

These Terms and Conditions remain effective unless and until terminated by either you or us.

You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services or by discontinuing your use of the website.

We may terminate or suspend this agreement, your account, or your access to the Service without prior notice if, in our reasonable judgment, you fail to comply with any provision of these Terms and Conditions.

Upon termination, you will remain liable for all amounts due up to and including the date of termination.

Any provisions which, by their nature, should survive termination shall remain effective after termination.

SECTION 18 – ENTIRE AGREEMENT

These Terms and Conditions, together with any policies, rules, notices, and operating procedures posted by us on this website, constitute the entire agreement and understanding between you and Donna’s Jewelry regarding your use of the Service.

These Terms and Conditions supersede any prior or contemporaneous agreements, communications, proposals, or representations, whether oral or written.

Any failure by us to exercise or enforce any right or provision contained in these Terms and Conditions shall not constitute a waiver of that right or provision.

Any ambiguity in the interpretation of these Terms and Conditions shall not automatically be interpreted against the drafting party.

SECTION 19 – GOVERNING LAW

These Terms and Conditions and any separate agreements through which we provide you with products or Services shall be governed by and interpreted in accordance with the applicable laws of the United States and the laws applicable to the business entity operating Donna’s Jewelry.

Nothing in this section limits any mandatory consumer protection rights that may apply to you under the laws of your place of residence.

SECTION 20 – CHANGES TO THESE TERMS AND CONDITIONS

You may review the most current version of these Terms and Conditions at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates or revisions to our website.

It is your responsibility to periodically review our website for changes.

Your continued use of or access to the website or Service following the posting of any changes constitutes acceptance of those changes.

SECTION 21 – CONTACT INFORMATION

Questions regarding these Terms and Conditions may be sent to:

Email: support@donnas-jewelry.com

Monday to Friday: 8:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 4:00 PM

Average response time: Within 12 hours