Shipping Policy

SHIPPING POLICY

Domestic Orders – United States

This Shipping Policy applies to domestic orders shipped within the United States. It has been prepared to clearly explain our shipping terms, delivery procedures, and customer responsibilities.

By placing an order through Donna’s Jewelry, you acknowledge and agree to the terms described in this Shipping Policy.

At Donna’s Jewelry, we do everything reasonably possible to provide our customers with a smooth, reliable, and transparent shopping experience. Below you will find an overview of our order-processing and delivery procedures.

DELIVERY PROCESS

When you place an order with Donna’s Jewelry, our team begins preparing and processing it with care.

Before shipment, products may undergo quality-control checks to confirm that they are in suitable condition and that the correct items have been selected for your order.

After quality control, your order is packaged using appropriate protective materials designed to help protect the products during transportation.

Once the order has been packed and prepared for shipment, it is handed over to one of our trusted shipping or delivery partners, who will manage the remaining stages of transportation and delivery.

If the carrier experiences difficulty locating the delivery address, accessing the property, or completing the delivery, the carrier may attempt to contact you using the contact information provided with your order.

Customers are responsible for ensuring that all contact and delivery information submitted at checkout is complete and accurate.

SHIPPING CARRIERS

Depending on the destination, order, and shipping availability, we may use reliable carriers operating within the United States, including:

  • DHL;

  • USPS;

  • UPS; and

  • FedEx.

The specific carrier used for an order may be selected at our discretion based on factors such as destination, package size, shipping route, delivery capacity, and service availability.

Once your order has shipped, a tracking number or tracking link will generally be sent to the email address provided during checkout.

Tracking information may take some time to become active after the shipping confirmation has been issued.

SHIPPING WITHIN THE UNITED STATES

The total estimated delivery time consists of:

Processing time + shipping time

Processing Time

Processing time is generally:

1–3 business days

Business days are Monday through Friday and exclude weekends and public holidays.

Processing time begins after your order has been successfully placed and payment has been authorized.

Orders that require additional verification, address clarification, payment confirmation, or fraud screening may require additional processing time.

Shipping Time

Estimated shipping time after dispatch is generally:

6–9 business days

Business days are Monday through Friday and exclude weekends and public holidays.

Total Estimated Delivery Time

The total estimated delivery time is generally:

7–12 business days

These delivery times are estimates and are not guaranteed delivery dates.

Delivery may take longer due to circumstances outside our reasonable control, including:

  • High seasonal order volumes;

  • Carrier delays;

  • Severe weather conditions;

  • Natural disasters;

  • Public holidays;

  • Transportation disruptions;

  • Incorrect or incomplete delivery information;

  • Address-access issues;

  • Regional service interruptions;

  • Customs or security inspections, where applicable; or

  • Other unexpected logistical circumstances.

ORDER CUT-OFF TIME

Our daily order cut-off time is:

5:00 PM Eastern Time

Orders placed after the cut-off time may begin processing on the following business day.

Orders placed during weekends or public holidays may begin processing on the next available business day.

The cut-off time does not guarantee same-day shipment.

SHIPPING FEES

Donna’s Jewelry offers:

Free standard shipping on all eligible orders within the United States.

Free shipping applies to qualifying domestic orders unless otherwise clearly stated during checkout or in a specific promotional offer.

Additional fees may apply where a customer selects an optional expedited, premium, or alternative delivery method.

Any applicable delivery charges will be displayed before the order is completed.

ADDRESS CHANGES

Customers may request a change to their shipping address by contacting our customer-service team within 24 hours of placing the order.

However, we cannot guarantee that an address change can be completed.

A shipping address can no longer be changed once:

  • The order has entered processing;

  • The order has been packed;

  • A shipping label has been created;

  • The order has been transferred to a fulfillment partner; or

  • The order has been shipped.

The earliest of these conditions will apply.

To request an address change, please contact us as soon as possible and provide:

  • Your full name;

  • Your order number;

  • The original shipping address; and

  • The requested new shipping address.

It is the customer’s responsibility to ensure that the shipping address submitted during checkout is complete, current, and correct.

Donna’s Jewelry is not responsible for delays, failed deliveries, lost packages, returned shipments, or additional shipping costs resulting from an incomplete or incorrect address supplied by the customer.

If a parcel is returned to us because of an incorrect address, failed delivery attempt, refusal, or inability to receive the package, additional shipping charges may apply before the order can be resent.

SHIPPING CANCELLATION POLICY

Once an order has entered processing, it can no longer be canceled.

We begin processing orders shortly after they are placed. As a result, cancellation requests must be submitted as soon as possible.

Submitting a cancellation request does not guarantee that the order can be canceled.

If an order has already been processed or shipped, it cannot be intercepted or canceled through our customer-service team.

If you no longer want the product after it has shipped, you may request a return after receiving the order in accordance with our Return and Refund Policy.

Any approved return remains subject to the eligibility requirements, return instructions, deadlines, and conditions stated in that policy.

TRACKING YOUR ORDER

Once your order has shipped, you will generally receive an email containing a tracking number or tracking link.

Customers should allow time for the carrier’s tracking system to update after shipment.

In some cases, tracking information may initially show:

  • Label created;

  • Shipment information received;

  • Pre-shipment;

  • Awaiting carrier pickup; or

  • No information available.

This does not necessarily mean that the parcel has not been shipped. Carrier tracking systems may take additional time to register the first scan or movement.

DELIVERY ATTEMPTS

Delivery procedures are determined by the relevant carrier.

Depending on the carrier and destination, a package may be:

  • Delivered to the front door;

  • Delivered to a mailbox or parcel locker;

  • Left in a secure location;

  • Delivered to a reception desk;

  • Delivered to another authorized location;

  • Held at a local carrier facility; or

  • Subject to another delivery attempt.

Customers are responsible for monitoring the tracking information and making reasonable arrangements to receive the delivery.

If a package requires collection from a carrier location, it is the customer’s responsibility to collect the package within the period specified by the carrier.

DELIVERED BUT NOT RECEIVED

If your tracking information shows that an order has been delivered but you cannot locate it, please first:

  • Check around the delivery location;

  • Check your mailbox or parcel locker;

  • Ask household members;

  • Ask neighbors;

  • Check with your building reception or management;

  • Review any delivery photograph or carrier notice; and

  • Contact the relevant shipping carrier.

Carriers may occasionally mark packages as delivered shortly before the physical delivery is completed.

We therefore recommend allowing a reasonable amount of time after the delivery scan before contacting us.

Donna’s Jewelry is not automatically responsible for parcels marked as delivered by the carrier. However, we will reasonably assist customers with reviewing available tracking information and determining appropriate next steps.

FAILED OR REFUSED DELIVERIES

If a delivery fails because:

  • The shipping address was incorrect or incomplete;

  • The customer was unavailable;

  • The customer failed to collect the parcel;

  • Access to the delivery location was unavailable;

  • The delivery was refused; or

  • The carrier could not complete delivery for another customer-related reason,

the parcel may be returned to the sender, fulfillment location, or carrier facility.

Any costs associated with reshipping the order may be charged to the customer where permitted by law.

Original shipping costs, where applicable, may not be refundable.

PARCELS DAMAGED DURING TRANSIT

If your parcel or products were damaged during transportation, please contact us within:

3 business days after delivery

To help us investigate and process the claim, we may ask you to provide:

  • Your order number;

  • A description of the damage;

  • Clear photographs of the damaged product;

  • Clear photographs of the external packaging;

  • Photographs of the internal packaging;

  • Photographs of the shipping label; and

  • Any other information reasonably required to assess the claim.

Please retain all damaged products, packaging, labels, and shipping materials until the claim has been reviewed.

Do not discard the packaging before receiving further instructions, as the carrier or fulfillment partner may require the packaging as part of an investigation.

After reviewing the claim, we may, depending on the circumstances and availability:

  • Send a replacement;

  • Issue a full or partial refund;

  • Provide store credit;

  • Offer another suitable resolution; or

  • Request that the damaged product be returned.

A replacement, refund, or store credit will only be provided where the claim is approved and the damage is reasonably confirmed to have occurred during transportation.

Normal wear, minor packaging imperfections, customer-caused damage, or cosmetic damage that does not affect the product may not qualify as transit damage.

LOST OR SIGNIFICANTLY DELAYED PACKAGES

If your tracking information has not updated for an extended period or the parcel appears to be lost, please contact our customer-service team.

We may ask you to wait until the carrier’s estimated delivery period has passed before opening an investigation.

Where appropriate, we may contact the carrier or fulfillment partner to request additional information.

Carrier investigations may require additional processing time.

We will review lost-package claims individually and provide a resolution where appropriate based on:

  • Tracking information;

  • Carrier records;

  • Delivery confirmation;

  • Customer-provided information;

  • Shipping address accuracy; and

  • The outcome of any carrier investigation.

SPLIT SHIPMENTS

In some cases, items from the same order may be shipped separately.

This may occur because:

  • Products are stored at different fulfillment locations;

  • Items are processed at different times;

  • Package-size restrictions apply;

  • An item requires separate handling; or

  • Shipping the products separately improves delivery efficiency.

If your order is divided into multiple shipments, you may receive separate tracking numbers.

Receiving only part of an order does not necessarily mean that items are missing.

PUBLIC HOLIDAYS AND HIGH-VOLUME PERIODS

Processing and delivery may take longer during:

  • Public holidays;

  • Promotional events;

  • Seasonal sales;

  • Black Friday;

  • Cyber Monday;

  • Christmas and New Year periods;

  • Major weather events; or

  • Other high-volume periods.

We recommend placing time-sensitive orders in advance.

Donna’s Jewelry is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.

CONTACT INFORMATION

Questions about shipping, tracking, delivery, damaged parcels, or this Shipping Policy may be sent to:

Email: support@donnas-jewelry.com

Monday to Friday: 8:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 4:00 PM

Average response time: Within 12 hours